Knowledge Base Account Management General

            How to reset your password

            Resetting your password depends on your username.  Please follow the appropriate link below depending on your username structure.

            Username ENCIRCA-xxxx or CBTxxxx - go to

            Username ENC-xxxx-C - go to

            Username NSH-xxxx-C - go to

            Click on the "Forgot password" link. You will be brought to a page where you may enter your username and an email with a link to reset your password will be emailed to you.

            Once you receive your email, click on the link. You will be given a temporary password to use to log into our system. Once logged in, click on the “Change Password” link to update your password. Because the password you received via email is temporary, you must replace it with a new one.

            Updated: 18 May 2018 11:22 AM
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