Knowledge Base Account Management General

            Internal account moves

            ACCOUNT MOVES:

            First, you will need the client's customer handle (CUST-XXXX) and also your customer handle(CUST-XXXX). This will be listed the account information.

            TO INITIATE THE MOVE:

            1. Login to the losing customer's account.
            2. Click on ACCOUNT MOVES --> ACCOUNT MOVES on the left navigation bar.
            3. Type in the domain name to be moved, the losing customer handle, and the gaining (new) customer handle.
            4. Hit continue

            TO ACCEPT THE NEW TRANSFER:
            1. Login to gaining customer/new account
            2. Go to the left navigation bar: Account Moves -> Pending Moves
            3. Type in your customer handle
            4. Then click on the domain name in question
            5. Then click on ACK transfer to accept the transfer
            Updated: 03 Jan 2018 04:36 PM
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