48 Pheenix-related registrars were recently terminated by ICANN for breaches in their Registrar contract. EnCirca was selected by ICANN to manage the affected domains. You should have received a "Welcome" email explaining the situation. This email would have been sent to the domain account owner's email address.
The registrar voluntarily terminated its Registrar Accreditation Agreement (RAA). ICANN asked Encirca to take over the domains.
We have a number of Pheenix domains without registrant information. You must claim your domain by January 1, 2019 in order for it to be put into your EnCirca account. Failure to do so may result in your registration lapsing.
Please contact email@example.com or chat with us. We will confirm the status of your domains and help you with next steps.
If your domains are currently at EnCirca, you should have received an email from us that includes your username. See below for how to get your password. In order to manage your domains, go to https://www.encirca.com/manage
Please contact firstname.lastname@example.org or chat with us. We will send the username to the registrant's email address.
If your domains are currently at EnCirca, you should have received an email from us that includes your username.
- Go to https://www.encirca.com/manage and click on the "Forgot Password" link.
- Enter your username, and an email with a temporary password will be sent to you.
Please check the whois records for your domain at https://whois.icann.org/en. If you see the registrar is Encirca, then the domain will be allocated to your account soon.
Unfortunately, some domains are on hold because the registrar failed to provide the right customer data. Please fill out this form if you would like to start to domain claim process: https://new.encirca.com/domain-owner-claim-form/
Your domain was placed on hold because the previous registrar did not include the required customer data. We will update you when we resolve this issue.
For info on changing nameservers, click here: https://helpdesk.encirca.com/portal/kb/articles/how-to-change-your-nameservers-for-a-domain-name
Services at https://www.encirca.com/manage include:
- Account management
- Email and web forwarding
- DNS management
To use Encirca's free DNS management, please contact email@example.com to add your domains to our DNS panel.We also provide secure services such as:
- Whois Privacy
- Two Factor Authentication
- SSL certicates
- Trademark Services
Unfortunately, due to ICANN regulations, domains that have just been transferred cannot be transferred again to another registrar until after 60 days. So you will have to wait 60 days to begin transferring domains.Once the 60 day limit has passed, you can start the transfer procedure by following the instructions here: https://helpdesk.encirca.com/portal/kb/articles/transfer-a-domain-name-from-encirca
The transfer lock is removed on July 18, 2018
To renew your domains with a credit card or Paypal, go here: https://www.encirca.com/html/renew.shtml
You will be prompted to sign in and then can choose which of your domains you would like to renew.
If the expiration date is more than 60 days after your transfer to EnCirca from Pheenix, then you would just have to do the steps here: https://helpdesk.encirca.com/portal/kb/articles/transfer-a-domain-name-from-encircaIf, however, your expiration date is before the 60-day window, you would need to renew the domain with us.For a more complete explanation of our policy, see the information here: https://www.encirca.com/html/expiration.shtml