Knowledge Base Domain Management General

            Update your A record and IP records

            To redirect your domain using an A Record or IP address, please follow the directions below. If you need any further assistance, please create a ticket on our helpdesk or contact us via the livechat function to speak to us directly. DNS system changes depend on your domain name.

            FOR ALL DOMAINS EXCEPT FOR BANK/INSURANCE

            2. Log in, using your customer EnCirca username and password
            3. Once logged in, find the "zone" (domain name) you want to update.
            4. Zone files are listed alphabetically; use page links at top of page to scroll down the list until you locate the name you want
            5. Click on the link of that name
            6. Select "IP ADDRESSES"
            7. Enter the IP address in the "Numeric IP" section
            8. Save

            **Please allow 24-48 hours for redirection to fully propagate.

            FOR BANK/INSURANCE DOMAINS

            2. Log in, using your customer EnCirca username and password
            3. Once logged in, enter your Authy 2FA token
            4. Click on the domain name you want to update.
            5. Scroll to the bottom of the screen to "Add"  info
            6. Add "A" record
            7. Enter www in the "Label" field
            8. Enter the IP address in the "IPv4 Address" section
            9. Press "Update"
            10. Repeat steps 5-8 to add A record without a label
            11. Hover to the right of the records you are replacing and click on the "X" to delete them
            12. "Update" and "Confirm" to save all changes

            **Please allow 24-48 hours for redirection to fully propagate.
            Updated: 19 Oct 2018 09:26 AM
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