Knowledge Base Account Management General

            What is EnCirca Two-Factor Authentication Service (authy, mfa, 2fa)?

            EnCirca Two-Factor Authentication Service

            What is two-factor authentication (2FA)?

            2FA, sometimes known as Multi-factor authentication (MFA), requires an additional security step to conduct certain operations. At EnCirca, if your account is enabled for 2FA, it will impact the following operations forall domains in your account:
            • Updating your customer record
            • Changing a domain's Name servers
            • Updating Whois contact data
            • Updating Name servers info
            *.BANK and .INSURANCE customers are required to use 2FA

            How does it work?

            EnCirca uses a third-party software app called AUTHY to implement its 2FA service. This app may be downloaded and installed on nearly any mobile device, including: Android, Apple, Blackberry, OSX, Windows and Linux.

            To set up 2FA:

            1. Log in to
            2. On the left-hand side of the screen, under User Actions, click on Multifactor Authentication
            3. Add your device name, email and mobile phone number.
              • Then, click the green checkbox to apply the name. 
              • To add additional MFA Accounts, click on the "Add" Button.
              • To edit existing accounts, click on the blue edit box.
              • To delete an existing account, click on the red x button
            4. After you add an email/number, you will receive a text message to install and register the Authy app on your smartphone.
            5. When making changes to your domain name, you will be asked to enter the code you get from the Authy app.
            6. If you have 2 users with Authy on the same account, you will see a drop-down when entering the Authy code. Make sure you choose the correct Authy code that matches your phone number.

            Updated: 15 Oct 2019 11:09 PM
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