Renewal notices are sent starting at 90 days before a domain's expiration. They are sent by default to the customer email and the registrant email we have on file.
If you would like to send additional emails, you can use Teams to do that.
For instance, if you want to send emails to the billing department, you can add a Team consisting of multiple billing emails.
Go to manage30.encirca.com
Once you’ve signed in as an owner, you will see a team link on the left-hand side.
Click Teams
Set up your team – see this article: https://helpdesk.encirca.com/hc/en-us/articles/27329302908691-Using-Teams-with-Your-Account
NOTIFICATIONS OPTIONS
Once the team is set up, go to the Notifications tab to configure renewal email settings. Configure which teams and roles receive email notifications for domain renewals.
Options include:
- None – no teams are notified
- All – all teams are notified
- Choose – only chosen teams are notified
You can also specify that you only want emails to go to different roles: admin, tech or billing or any combination of those.
Note: these options are account-wide, not domain specific. So team members you indicate will get renewal emails for all domains in the account.
Click on “Save Settings” at the bottom of the screen to update who receives your renewal notice emails.