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Pheenix FAQs

  • Updated

Why is my domain at Encirca?

The Pheenix.com registrar was terminated by ICANN in May 2020 for breaches in their Registrar contract. EnCirca was selected by ICANN to manage the affected domains.  You should have received a "Welcome" email explaining the situation. This email would have been sent to the domain account owner's email address.  

Is there a deadline to claim my domains at EnCirca?

We have a number of Pheenix domains without registrant information. You must claim your domain by August 15, 2021 in order for it to be put into your EnCirca account. Failure to do so may result in your registration lapsing.

I haven't received the welcome email. What should I do next?

Please contact support@encirca.com or chat with us. We will confirm the status of your domains and help you with next steps. 

How do i log in?

If your domains are currently at EnCirca, you should have received an email from us that includes your username. See below for how to get your password. In order to manage your domains, go to https://manage30.encirca.com/ 
. 

What if i don't have my username?

Please contact support@encirca.com or chat with us. We will send the username to the registrant's email address. 

How do i get a password?

If your domains are currently at EnCirca, you should have received an email from us that includes your username.
  1. Go to https://manage30.encirca.com/  and click on the "Forgot Password" link.
  2. Enter your username, and an email with a temporary password will be sent to you. 

I received my login but I don't see my domains. where are my domains?

Please check the whois records for your domain at https://lookup.icann.org/.  If you see the registrar is Encirca, then the domain will be allocated to your account soon.

Why are my other domains not listed in my account?

Unfortunately, some domains are on hold because the registrar failed to provide the right customer data. Please fill out this form if you would like to start to domain claim process: https://www.encirca.com/pheenix-claims/.

My domains are on hold status? Why and when can I update them?

Your domain was placed on hold because the previous registrar did not include the required customer data. We will update you when we resolve this issue. Also, some .org domains are being held by the backend-registry for 7 days until the transfer process is totally complete.

How to point my domain(s) to different nameservers?

For info on changing nameservers, click here: 

What services are available

Services at https://manage30.encirca.com/ include: 
  • Account management
  • Email and web forwarding
  • DNS management
We also provide secure services such as: 
  • Two Factor Authentication
  • Whois Privacy
  • Hosting and Email
  • Secure DNS
  • SSL certicates
  • DMARC 
  • Trademark Services

i want to transfer my domain out - how do I do that? 

Unfortunately, due to ICANN regulations, domains that have just been transferred cannot be transferred again to another registrar until after 60 days. So you will have to wait 60 days to begin transferring domains.
 
Once the 60 day limit has passed, you can start the transfer procedure by following the instructions here: https://helpdesk.encirca.com/hc/en-us/articles/360060802294-Transfer-a-domain-name-from-EnCirca 

When can I transfer my domains?

The transfer lock will be removed by October 31, 2021.

How do I renew? 

To renew your domains with a credit card or Paypal, go to: https://www.encirca.com/renew 
You will be prompted to sign in and then can choose which of your domains you would like to renew.

I want to transfer my domain before the expiration date. Can i do that?

If the expiration date is more than 60 days after your transfer to EnCirca from Pheenix, then you would just have to do the steps here: https://helpdesk.encirca.com/hc/en-us/articles/360060802294-Transfer-a-domain-name-from-EnCirca 
 
If, however, your expiration date is before the 60-day window, you would need to renew the domain with us. 
 
For a more complete explanation of our policy, see the information here: https://www.encirca.com/html/expiration.shtml

 

 

 

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